Smartphone. Complete these settings after installing the dedicated Camera Connect app () on the smartphone. On the smartphone, activate location services. Establish a Bluetooth connection. Start Camera Connect and pair the camera and smartphone via Bluetooth. Select [: GPS device settings]. In [Select GPS device], select [Smartphone]. EOS Utility and the camera may not communicate normally with a cable other than the EOS DIGITAL camera-dedicated Canon interface cable. Connect your camera and computer directly with the interface cable provided with your camera. Do not connect the camera via a hub; doing so may prevent EOS Utility and your camera from communicating normally. As mentioned previously, you may want to start over, resetting the Camera's network settings, and remove the saved profile for the camera in the App. 04-30-2023 01:32 PM. So erasing the disabling the wifi on the camera and then enabling it (and resetting network connections on the phone) seems to have done the trick. Canon has quietly released a new version of its EOS Utility. The update restores compatibility with macOS Catalina version 10.15.2 and higher. The issue I reported on January 15, 2020, was created by Appleā€™s 10.15.2 update. The next update from Apple did not address the connectivity problem. Tethering restored Canonā€™s EOS Utility 3 and the [ā€¦] I'm having the same problem with connectivity with my iPhone and T7i. It had worked fine previously but I've probably connected 100 times so far and every time it either says the connection failed or just drops off. I've spent literally hours on the phone with Canon tech support without any res If all you did was upgrade the phone, then why would both the iPad and Mac stop working? Reset your camera's Wi-Fi settings, and create new setups for each wireless device. BTW, a USB cable to the Mac is best. When I selected a picture to view and download. After waiting a minute or 2. The picture was still blurry and could not download. I tried reboot on phone and camera. This time it just showed black squares where the picture should be. I have now deleted and tried everything but cannot get the App to connect to the camera. 09-29-2019 12:52 AM. Hey there, Yes, it may be related to the iOS update so it would be a good idea to double check the WiFi settings but also it might help to reinstall Camera Connect. The installation process will ask you to enable some access and WiFi permissions that might resolve this issue for you as well. Help! I can't get my camara to connect to my computer so that I can download photos. I have downloaded the EOS software, I have disabled the Wi-Fi/NFC and I am working on Windows 10. I have downloaded photos in the past. I don't know what else to do. My computer is not even recoginzing the camara, which I have the USB connected and the camara j8ngU9i.
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    • canon camera connect not working